How do I book a broadband installation engineer visit?
Select the Primus Saver broadband package that suits your needs then simply call our customer team on 0800 036 0094 and confirm the package and request and engineer assisted installation. We’ll provide you with a selection of dates for our engineer to visit your home.

When you call you must state specifically:

• How many devices do you require to be connected to the internet?
• Which devices you require connected to the internet? (laptop, iphone, etc.)

What happens if I need to rearrange my engineer appointment?
Call our customer team on 0800 036 3839 before 1.00pm on the day prior to the appointment and they will be able to provide you with an alternative date for the engineer to visit.

When the engineer visits my home what can I expect?
The engineer will take you through a questionnaire to confirm your agreement to have the service installed and thereafter to make adjustments to the broadband line and internal wiring (if required).

Once you have confirmed your acceptance the engineer will connect up your wireless router (sent separately), install the router on your home computer and create a home network with up to 2 other devices (laptop, iPad, iPhone).

The engineer will create your Primus Saver email account and show you how to log in and retrieve your emails. The engineer will determine the optimum placement of the router within your property to ensure best coverage.

Finally the engineer will perform a series of checks on your line including:

• a broadband speed test
• wireless configuration test
• signal strength test
• master socket checks
• cabling checks

These checks will not affect your line but will help the engineer determine whether the line speed received can be improved upon. If the broadband speed can be improved the engineer will confirm this to you and ask for your approval before making any changes to your internal wiring configuration. Our engineers can also fit an NTE2000 face plate to your master socket which acts as a filter for your entire home, removing the need to have a broadband filter on each extension within your house.

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