What do I need to get connected to Primus Broadband?

• Pentium 200Mhz Processor or equivalent
• 32MB of RAM
• At least 150MB of hard drive space
• Winows XP or Vista
• Operational Ethernet port

How long does it take to get connected to Primus Broadband?
Primus will work to get you up and running as soon as we can. It typically takes about 7 to 10 days from the date of your initial order. We will book an Openreach engineer to make the changes to your local exchange.

Can I use the modem/router I have already?
If you have an ADSL router already then this may be compatible. However not all routers / modems will work if they have been specially configured for a different broadband service. Routers built for use with cable broadband are not suitable.

Will my current provider charge me if I switch?
Please check with your current provider. There may be a charge from them if you are still in any kind of contract.

Should I cancel my current broadband service?
There is no need to contact your current provider. Just leave it all to us!

Does anyone need to come to my house?
Your broadband order will be set up without an engineer visit.

What happens after I signup?
You will receive confirmation of your order, the date of activation of your service and your new broadband username and password (where applicable).

How do I check my line speed?
Visit http://www.mybroadbandspeed.co.uk

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