Home Phone FAQs
Primus Home Phone Explained
- What is Wholesale Line Rental?
- Wholesale Line Rental – what’s in it for the customer?
- What are the disadvantages of Wholesale Line Rental?
- What are Primus offering new customers?
- What are Primus offering existing customers? Read More
FAQs
- What is the minimum contract period?
- Does it cost any extra for non-Primus line rental customers to call Primus line rental customers?
- Can I keep the same phone number?
- Will Primus be doing an equivalent package for business customers?
- Can I make my number ex-directory?
Read More
Call Quality
- Test a different phone
- Phone needs recharging
- Microfilters are not being used (for customers with Broadband)
- Service problem on other number
- How can I log a fault with Primus?
Read More
Customer Faults
- “I can't receive calls”
- “I’ve got problems making calls”
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Change of Address
- I want to move my Home Phone to a new address. What do I need to do now?
- I am moving to a new address which doesn't have a telephone line. What should I do?
- My new address has a telephone line but this has been disconnected. How do I get it connected again?
Read More
Billing and Payment
- Do I get an itemised bill?
- Will I still need to pay BT a line rental fee?
- Do I pay by Direct Debit or credit card?
- What happens if I fail to pay or payment could not be taken?
Read More
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Phone + Broadband FAQs
LLU General FAQs
- What is 'up to 24Mb'?
- What connection speed can I expect
- What packages are available
Read More
LLU Phone Line FAQs
- My phone is not working working properly, what can I do?
- How can I log a fault with primus?
Read More
Thomson TG585 V7 - Router Guide
Router Lights FAQs
- My broadband/wireless connection isn't working properly, what can I do?
Read More
Email Setup Guide
- How many email addresses do I get with my package?
- How do I set up email?
- How do I check email?
Read More
Setting up the Microfilters |
