Test a different phone
Remove any extension cables and try plugging a different phone (not a cordless phone) directly into your main telephone socket.

Phone needs recharging
If you have a cordless phone check that the batteries are fully charged.

Microfilters are not being used (for customers with Broadband)
Make sure that every piece of equipment connected to your line has a microfilter attached. If you don't use microfilters this will create interference - which will affect the quality of your Home Phone calls.

Also, one or more of your microfilters may be faulty. You can test these by replacing them with new microfilters which are available by contacting the Customer Service Team.

Service problem on other number
If you are getting noisy/poor call quality when only ringing the same number it is likely that the other number has a service problem.

If you are still having problems, there may be a fault with the supplier network and we recommend you contact the Primus Customer Service Team to log a fault.

We will usually ask you some questions such as the following:

• Have you tried using another phone?

• If you have a cordless phone, have you charged or changed the batteries?

• Have you checked the microfilter set up and/or tried a different microfilter?

• Does the line noise occur on all calls that you make or is it intermittent?

• Does the line still appear noisy or crackle when you plug directly into the master socket?

How can I log a fault with Primus?
Simply call 0800 036 3839.

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