*If the wiring, socket and routing from the exchange to your property are not intact then an engineer may be required to visit and the reactivation of your line may be chargeable
†In the event that you are not at your property to allow the engineer to gain access on the day of your agreed engineer appointment you will still be charged, unless the appointment was part of a promotion (i.e. free line installation) in which case only the first appointment is available at the discounted rate. Only one new line installation engineer visit per account will be available at the discounted rate. Any subsequent visits required by the engineer will be charged at the standard engineer rate of £59 per visit.